Privacy Policy – Ruhira.
Effective Date: April 2026
At Ruhira, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us on social media, or make a purchase. By using our website or placing an order, you agree to this Privacy Policy and our Terms & Conditions.
1. Information We Collect
We collect information from you in the following ways:
When you place an order: Your name, shipping/billing address, email, phone number, and payment details (processed securely by Razorpay).
When you create an account or contact us: Details you share such as name, email, and messages.
Automatically through cookies and tracking tools: This includes information like your IP address, device type, browser, and how you interact with our site.
Through social media and advertising: If you interact with our Instagram, Myntra store, or click on our Meta (Facebook/Instagram) ads, we may collect limited analytics information through Meta Pixel.
2. How We Use Your Information
We use your personal data to:
Process and deliver your orders.
Communicate with you about your purchases, queries, and updates.
Improve our website experience and product offerings.
Run promotions, marketing campaigns, and personalized advertisements.
Detect and prevent fraud or misuse of our services.
We never sell your information to anyone.
3. Advertising and Tracking
We use Meta Pixel and related tracking technologies to measure ad performance and show relevant jewellery promotions to you on Instagram and Facebook.
These tools may collect data such as your browsing behavior, pages viewed, or products added to cart.
You can manage your ad preferences through your Meta account or by adjusting your browser’s cookie settings.
4. Payment Information
Payments made through Razorpay are processed securely. We do not store or have direct access to your full card or bank details.
For Cash on Delivery orders, we may request partial advance payment (50%) before dispatch.
All payment and order information is encrypted and handled in accordance with industry security standards.
5. Sharing Your Information
We only share information with:
Service providers who help operate our store (e.g., website hosting, delivery partners, Razorpay).
Advertising and analytics partners such as Meta for running campaigns.
These partners are required to keep your data secure and use it only for the purposes we authorize.
6. Data Retention and Security
We retain your personal data only as long as necessary for order processing, accounting, or legal obligations.
We implement appropriate security measures to protect your data from unauthorized access or disclosure.
7. Your Rights
If you are an Indian resident, you have the right to:
Request access or correction of your personal information.
Ask us to delete or restrict certain information.
Withdraw consent for marketing communications at any time.
To exercise these rights, email us at ruhira.creations@gmail.com.
8. Cookies
Our website uses cookies to improve functionality and personalize your experience.
You can disable cookies in your browser settings, though some site features may not work properly without them.
9. Children’s Privacy
Ruhira does not knowingly collect data from individuals under the age of 13.
If you believe a child has provided us personal data, please contact us immediately so we can delete it.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
All updates will be posted on this page with the revised date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 ruhira.creations@gmail.com
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India.